Returns & Exchanges

At UGREEN, we stand behind the quality of our electronics and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your device is defective or doesn't meet your expectations, our streamlined return process makes it easy to get a replacement or refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) code.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included in the initial shipment.

• 3.
  Ship the Product

  Attach the provided shipping label to your package and drop it off at any authorized carrier location for transit back to our warehouse.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the returned unit, we will process your full refund or ship out a replacement device within 3-5 business days.